All of our products come with a generous and fair return policy. GRACE customers can return any online purchase to our Customer Service Center within 30 days from the date of delivery for a full refund or exchange. All returns/exchanges must include the original sales receipt and original packaging. Returning a product for exchange or refund is free using our selected carrier and system of prepaid return labels. For orders valued over $10,000, please contact an Internet Shopping Specialist at 1-866-922-9996 to arrange your return. Only items without signs of wear, damage or alteration will be accepted as a return. If your item was a gift, you are entitled to an exchange of equal or greater value.